Product terms#
| Term | Meaning |
|---|---|
| Acknowledgement / ACK | An authorized responder's explicit acceptance of responsibility for an incident. |
| Alert occurrence | A recorded observation contributing to a normalized alert's history. |
| API key | An automation token that acts as its owner or as a dedicated service account, within a fixed role. |
| Break-glass account | A local-password organization administrator that SCIM, SSO and LDAP never change, kept for when the identity provider fails. |
| Dead letter / quarantine | Work preserved after processing could not safely complete, for diagnosis and controlled retry. |
| Escalation | Progression through configured targets and channels while a response is still needed. |
| Fingerprint | A stable representation of alert condition identity. |
| Heartbeat | A monitor that opens an incident when an expected ping does not arrive in time. |
| Idempotency | Safe handling of repeat delivery/processing without duplicating the intended state change. |
| Integration | An authenticated inbound monitoring connection with an owning service and configuration. |
| JetStream | NATS persistence and consumer capabilities used for asynchronous event transport. |
| Lease | A bounded claim on work that another worker can recover after expiry. |
| Maintenance window | A period during which new incidents for a service are recorded but not paged. |
| On-call override | A temporary assignment that changes the effective responder during a time window. |
| Outbox | Database records of asynchronous work committed with the state change that produced it. |
| Postmortem | The blameless review of an incident, with root cause and action items. |
| Private CA | A customer-managed certificate authority trusted by internal clients and services. |
| Provider acceptance | A provider's acceptance of a notification request, not proof of human delivery or ACK. |
| Push relay | A service holding the mobile push credentials that forwards an incident reference, not incident content, to a phone. |
| Reconciliation | Background repair of durable work that was not completed through its expected path. |
| RPO / RTO | Agreed recovery-point/data-loss and recovery-time objectives, verified through drills. |
| SCIM | The standard protocol an identity provider uses to create, update and deactivate users and groups. |
| Stakeholder | Someone who follows a service or team for informational updates and is never paged. |
| Status page | A curated, customer-facing view of selected services and published incident updates. |
| Tenant | An organization boundary for data and authorization. |